Refund Policy

Stripe processes one-time credit purchases and recurring subscriptions. Review the selected amount, currency, credit validity and renewal period before confirming payment.

Before generation, the displayed credit amount is reserved from your balance. Successful tasks settle using provider usage when reported, up to the reservation, and unused credits return. If the provider does not report usage, the reserved amount is captured.

Confirmed failed tasks return the reserved credits. Pending or unknown submission outcomes remain held while their status is reconciled to avoid a duplicate paid job. Refreshing the page checks the same task.

Returning credits is not a cash refund. No cash refund is triggered solely because a video is still processing or differs from an illustrative example. For an accidental purchase, duplicate charge or service problem, contact support with your order ID. Cash refunds are reviewed individually and do not limit statutory rights. Approved full or partial refunds revoke the corresponding purchased credits. Cancel recurring billing through account billing settings before renewal.

For a task or billing concern, contact hi@tryflyingcarai.com with the account and task or order ID. Do not include passwords or full payment card information.